Don't take chances when it comes to your vehicle's safety
At Stockie Chrysler Dodge Jeep RAM, we highly recommend that all of our customers remain informed about Recalls that may apply to their vehicle. Of course, both Stockie Chrysler and Fiat Chrysler Automotive work diligently to communicate all recall and program information to our customers in a timely manner.
Frequently Asked Questions
What is a VIN?
A VIN is a Vehicle Identification Number. It is a 17-character alphanumeric identifier or a manufacturer's serial number. Each character in the VIN number has a significant meaning. Together, they create a number that provides information about the vehicle and its unique history.
What is a campaign?
Campaigns include Customer Satisfaction Notifications that are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. FCA Canada will correct the problem, at no charge, even if the vehicle is out of warranty or you are not the original owner.
What is an emissions recall?
Emissions recalls are problems related to Canadian emissions standards. FCA Canada will correct the problem, at no charge, even if the vehicle is out of warranty or you are not the original owner.
What is a safety recall?
Safety recalls include any problems encountered with an FCA Canada product related to the safe operation of the vehicle or the safety of the occupants. FCA Canada will correct the problem, at no charge, even if the vehicle is out of warranty or you are not the original owner.
Where is the VIN located?
The VIN can be found on the vehicle's dashboard, driver-side door jamb labels, title, registration and insurance documents.
Do I need a recall notification to get my vehicle repaired?
No, a recall notification is not required to have your vehicle repaired. If your vehicle is involved in a recall and/or campaign, contact us to schedule a service appointment.
Where can I find information pertaining to recalls or campaigns affecting my vehicle?
FCA Canada regards safety as paramount and does not compromise on the safety of our customers and their families. Confidence in our products and our services is of utmost importance to us. As a result of our commitment, we will periodically recall a vehicle to correct a problem or improve overall performance. Vehicle owners are notified by direct mail for safety recalls, emission recalls and campaigns. Information about safety recalls is also typically available through print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall or campaign properly addressed.